Student Feedback

Overall, responses from both the quantitative and qualitative data indicated moderate to high levels of satisfaction with the quality of teaching, instruction, learning and student engagement; with students being less (but nevertheless still) positive about workloads, assessments, outcomes and available or assigned resources.

Many responses indicated that students felt their lecturers were/are knowledgeable, skilled, enthusiastic, committed, and prepared. Comments were also typically made concerning lecturers’ willingness and ability to employ effective teaching methods and incorporate various learning materials, resources and technologies into teaching in ways that enhance student learning. Students also reported that lecturers provide prompt and comprehensive feedback on their academic work, treat students in a collegial manner, and are available when students require assistance.

Some students commented that their workloads were more challenging than they had expected or felt was warranted, and that expected and anticipated outcomes of units and assessments were not always clear. On the whole, however, students felt they were academically prepared for, and supported in their studies, often expressing considerable confidence in the quality of ongoing student support.

As a result of student feedback, Excelsia continues to review, develop and implement policies and practices in key areas, such as

1. Curriculum governance, supervision and monitoring;
2. The creation of an academic culture in which all students and staff are expected to deploy higher-order thinking skills;
3. Reinforcing clear expectations concerning unit content, assessments, and outcomes;
4. Refining and extending data analysis in order to inform and complement effective and meaningful learning and teaching practices; and
5. Developing strategies that enable senior academic leaders to observe teaching and thus to provide targeted feedback focused on improving teaching and enhancing lecturers’ professional knowledge.