In a landmark decision by the Fair Work Commission (FWC), thousands of aged care workers are set to receive substantial wage increases, marking a significant milestone for the sector. The ruling will see wage boosts of up to nearly 30 percent for these dedicated professionals.

According to Gerard Hayes, president of the Health Services Union (HSU), the wage increases vary based on the role of the worker. Personal carers stand to gain between 18 and 28 per cent, while home care workers could see raises between 15 and 26 per cent. This means some employees could enjoy a salary hike of more than $9 per hour, with personal carers potentially earning $32.52 per hour, up from $23.10.

Hayes hailed the decision as ‘historic’ and ‘life-changing’, noting that it brings aged care wages more in line with those in the public health system. He expressed optimism that the wage increases will attract more workers to the aged care sector, particularly in regional areas, where the demand for skilled professionals is high.

Anglicare, a leading aged care provider, welcomed the decision and urged the federal government to fully fund the wage increases. Kasy Chambers, executive director of Anglicare Australia, emphasised the significance of the decision in recognising the undervalued contributions of aged care workers, particularly women.

‘We are particularly pleased that today’s decision recognises that aged care workers have been underpaid as a female-dominated workforce and recognises the important contribution of care work,’ stated Chambers. The wage increases mark a significant step towards addressing long-standing wage disparities within the sector.

At Excelsia you can study a Graduate Diploma of Aged Care or a Graduate Certificate in Aged Care.

World Social Work Day this year takes place on 19 March 2024 and, since its inception in 2007, it has been a celebration that aims to highlight the achievements of social work, to raise the visibility of social services for the future of societies, and to defend social justice and human rights. 

This year’s theme is ‘Buen Vivir: Shared Future for Transformative Change’, emphasising the need for social workers to adopt innovative, community-led approaches that are ‘grounded in indigenous wisdom and harmonious coexistence with nature.’  

This resonates with the contemporary challenges and aspirations of social work around the globe. Our world faces multifaceted crises, ranging from violent conflicts, environmental degradation, to persisting poverty and political disparities. Against this backdrop, social work must evolve and adopt innovative, transformative approaches that are community-led and steeped in indigenous wisdom. Central to this transformative change is the principle of ‘Buen Vivir’, emphasising that true wellbeing is achievable when communities live harmoniously with nature, striving collectively for balanced development. 

This indigenous philosophy underscores the significance of interconnectivity, reciprocity, correspondence, and complementarity in human relationships and our bond with nature. Our goal is to champion this principle, fostering an eco-social world that thrives on inclusion, respect, mutual understanding, and the upholding of human rights. 

Social work operates in a world in crisis which is evidenced by thousands of people who die daily from violent conflict; millions who are displaced because of wars and violence or climate warming and environment destruction; persisting poverty, increasing inequality, and governments who choose ‘competition over collaboration and sovereignty over solidarity’ (International Federation of Social Workers, 2023). 

This theme serves as a timely reminder of the transformative role social workers play in driving positive change and fostering communities that thrive on mutual respect and sustainability, resonating with core social work values. 

Happy World Social Work Day from the Social Work team! 

Launch of global agenda theme 4: ‘buen vivir: shared future for transformative change’. (2023, October 31). International Federation of Social Workers. 

Excelsia College has received excellent results in the 2021 QILT Student Experience Survey (SES), registering scores higher than the national average for undergraduate student support, interactions between staff and students, and overall positive experience. Collectively across all courses, 84.6 per cent of undergraduate students had a positive overall experience, higher than the national average of 73 per cent. Combined 2020 and 2021 QILT data shows that Excelsia College ranks second for overall positive experience across New South Wales (NSW) undergraduate teacher education courses and second for overall positive experience among NSW social work and counselling postgraduate courses.


Excelsia College places importance on providing pastoral support and holistic care to its students and this is reflective in the College’s leading rankings for student support. Excelsia rated first for student support among NSW creative arts undergraduate courses, first among NSW social work and counselling postgraduate courses, and third for student support among NSW teacher education undergraduate courses. This support goes beyond the classroom – during the COVID-19 pandemic Excelsia College’s practical initiatives included an Emergency Food Bank initiative, which provided emergency food packs to over 400 students, and a student job support initiative, providing temporary employment to 40 students at the College. All these services continue to run, with ongoing chaplaincy support, student employment and food supply available to students in needs. Ongoing counselling support services are also available to students, both online and in person.


For alumnus Vonnie Ho, Excelsia College provided her with a secure environment, even through the unprecedented times of the COVID-19 pandemic. ‘When COVID-19 first started, most of our classes had to move online, which was very challenging for staff and students. Even though we were unable to meet physically, I could still see how the staff and students were willing to support one another. The students also came up with a food donation drive for their friends who were financially struggling. I remember how a lot of our lecturers checked in with us, knowing that some of the students were struggling, which still warms my heart to this day.’


Excelsia also prioritises the mental health and safety of students by offering online counselling services to students to ensure they are able to access flexible appointment arrangements. The College’s supportive, pastoral environment is further highlighted by Excelsia’s high QILT rankings for its interactions between staff and students. The College ranks first for interactions with staff and students among NSW social work and counselling postgraduate courses, and third among NSW teacher education undergraduate courses.


Excelsia aims to meet the holistic wellbeing of its students and develop innovative future leaders who positively impact the world. If you are considering where to study in 2023, why not explore what Excelsia College has to offer?



Compared. (2022). Excelsia College. 

QILT. (2022). 2021 SES Report Tables.

Peninah (Penny) Kansiime is a Lecturer of Social Work and has been with Excelsia College for nearly one and a half years. She has a heart for social issues including forced migration, child protection, family and domestic violence, mental health, and HIV/AIDS, having practised in the field for 12 years. Penny has an international and local practice background and has worked both in university and college settings across Sydney, as well as Uganda. She brings her cross-cultural experience to the College. Penny’s approach to teaching is by helping students to become critically reflective practitioners.


In her work as a social worker and lecturer, Penny has learned from God to think outside of the box and consider multiple perspectives. ‘Outofthebox thinking involves me getting out of the comfort zone regarding what I know and listening to different opinions and respecting them,even if they are contrary to mine,’ Penny says.


God has also taught Penny the value of kindness and empathy. Our students come from across the world, and I have learned with time that we have to listen, understand and treat them as individuals because each of their circumstance is unique,’ she explains. ‘God has challenged me to judge less and be more empathetic.’


One of Penny’s favourite books in the Bible is Psalm 91. Verses 12 say,Whoever dwells in the shelter of the Most High will rest in the shadow of the Almighty. I will say of the Lord, He is my refuge and my fortress, my God, in whom I trust.’


One of the things that has surprised Penny the most is the generosity of Excelsia in looking after her emotional wellbeing. Penny would describe the College as a genuinely caring environment’ and it is this care that she brings to her teaching and students as she educates the next generation of social workers. With a down to earth personality and beautiful smile, Penny is a fitting Excellent Personality and Excelsia is lucky to have her.


If you’re interested in helping to care for people and want to learn from compassionate staff like Penny, why not explore our Master of Social Work (Qualifying) course?


Excelsia College students come from all over the world to study social work, counselling, business, creative and performing arts, accounting, and education. Over 80 per cent of our students speak a language other than English, and over 58 nationalities are represented at the College. We love this because Excelsia College aims to be a global, multicultural community where people share the same vision and values. It reminds us of the picture painted in Revelation 7:9, which talks about every nation and tribe coming together, and we aim to create such a community.


Did you know that in 2018, 876,399 international students were enrolled in educational programs across Australia? This is approximately 8.3 per cent more than in 2017, during which 796,130 international students were enrolled according to Australian Government Department of Education and Training (2019). Over three-quarters of these international students entered Australia through agents (ICEF Monitor, 2019). In terms of students studying ELICOS (English Language Intensive Courses for Overseas Students), China made up the largest source of enrolments at 23.6 per cent, followed by Colombia at 14.6 per cent of enrolments, Brazil at 10 per cent and Thailand at 6 per cent (Australian Government Department of Education Skills and Employment International student data summary, 2020).


Having friends and colleagues from across the globe reflects our increasingly diverse workplace and world. So in a context where Australia, and our College community is so multicultural, how we can learn and appreciate each other’s differences? And why is Excelsia pursuing the goal of being a multicultural college?


Diversity and multiculturalism help students, teaching and support staff gain a deeper appreciation and understanding of their peers as they take the time to understand one another and learn about each other’s upbringings, traditions, and knowledge. Diversity and multiculturalism also foster emotional skills such as understanding, empathy, and compassion. Staff and students gain greater cultural awareness and understanding that reflects the outside world, as well as practising critical thinking on current social issues surrounding cultural diversity.


At Excelsia College, we take pride in loving one another, learning about one another, and removing biases and preconceptions we might have. Harmony Day is prominent in Excelsia’s calendar, where we encourage staff and students to share their cultural heritage, including through food and clothing. Our chaplain also hosts a Nepalese BBQ where we celebrate South Asian culture, food, and music.


Being a multicultural community with smaller class sizes means we can learn to share our strengths, potential, the way we see each other and how we work together. We can gain a more accurate representation and knowledge of cultural groups.


Excelsia helps staff and students to gain global perspectives and practices that go beyond our own world views and we help to prepare students for careers in a variety of global settings. No matter where our students go once they graduate, they can take those valuable skills of empathy, critical thinking, and cultural awareness they learned at Excelsia into their local, national and international communities. Excelsia is building a culturally aware, global community in not only Sydney but also throughout the world.



Department of Education, Skills and Employment. (2020). End of year summary of international student data 2020 [PDF]. Australian Government Department of Education, Skills and Employment.

Department of Education and Training. (2019). 2018 time series graph: International student enrolments in Australia 1994–2018. [PDF]. Australian Government Department of Education and Training.

ICEF Monitor. (2019, October 30). Education agents refer 75% of Australia’s international students. ICEF.

A 2017 article from The Sydney Morning Herald on the future of work revealed that most people will change careers 7 to 11 times during their lifetime (Walsh, 2017). For the human services industry and social work, though you might change the direction of your career 7 to 11 or more times, you’ll always work as a social worker. This is one unique selling point which Professor Peter Camilleri believes makes social work such an interesting profession to be involved in as a graduate. Camilleri was formerly the Head Professor of Social Work at Australian Catholic University and is excited to join the Excelsia College community this year and showcase the brand new Master of Social Work (Qualifying).


Covering a range of material and skill development, the Master of Social Work (Qualifying) course strongly focuses on engaging with people, including learning how to work interpersonally, and developing skills in intervention. Students will also build up knowledge about how community services and healthcare systems operate, as well as working with Aboriginal and Torres Strait Islander peoples and communities, and cultural and linguistically diverse groups, through to sexuality and disability. As part of their studies, students are also required to undertake 1000 hours of practical exposure in diverse areas such as the community service sector, with faith-based agencies like Anglicare and Salvation Army, as well as in healthcare and hospitals.


‘Social work allows you to use the experience you’ve had in another practice area and that’s seen as a positive when you’re entering a new role,’ Camilleri explains. For example, someone could work in mental health and then move to community development, then back to aged care and develop transferable skills and knowledge between each area. Social workers can also be involved in a range of critical areas in society like disaster welfare, assessing resources for health, welfare, recreation, housing, employment, and other community services (Job Outlook, 2020), and can help to improve the quality of life for at-risk groups and communities. As the job has the potential to expose a social worker to all walks of life, highly relational skills are desirable. Camilleri believes a strong asset of social workers is their ‘very high level of soft skills, which are attractive for employers who are looking for people who can be empathetic, managing others and work effectively in teams.’


This year, the intake of Master of Social Work (Qualifying) students has been largely international, including students from the Philippines, Nepal, and India. Camilleri believes this melting pot of different cultures and religions can affect individuals’ understanding of working with others. Unlike many larger tertiary institutions, being a small and independent higher education provider allows Excelsia to have a more intimate cohort and class sizes. This, in turn, can foster an environment that is supportive and positive for students to have deeper discussions, including discussions about personal faith. ‘Compared to a more mainstream university, you get to know the students incredibly well,’ says Camilleri. ‘And because social work is very much hands-on and involved with people, it’s important as a student that you don’t get lost. If you’re in a class of 100, then it’s easy to just skate through and no one really notices you. That’s not true at Excelsia; you can’t be an anonymous student number here,’ says Camilleri.


As an industry, social work is continuing to grow significantly. The ABS Labour Force Survey data revealed there were 30,000 social workers in 2020 (Job Outlook, 2020) and National Skills Commission Employment data projects this figure will increase to 34,600 social workers by 2025 (Labour Market Information Portal, 2021). Once a social work student graduates, their career can change quite dramatically over the following five years. They could be working in the non-government community services sector, a private practice, or other faith-based agencies such as Catholic Care, Baptist Care, Wesley Mission. They could work in State government in family and children services, or in the hard edge of social work in child protection. A social worker’s healthcare area could include hospitals or community healthcare centres, the Department of Social Services or policy development roles. According to Camilleri, a career in social work can take you ‘anywhere and everywhere’.


Camilleri predicts that the consequences of COVID-19 on society will continue over the next four to five years and this will drive a greater need for social workers. ‘For many people, it will be an identifying aspect of their lives. One of the things that’s come out of COVID-19 is how important the local community is and how to build that. Social workers will be engaged at the local level, working with individuals and with small communities and groups supporting those self-help initiatives.’


If you’ve got a heart for social justice, helping marginalised groups, or want to help make a difference to society, why not consider a Master of Social Work (Qualifying)? The master course complements undergraduate qualifications in counselling or psychology. A minimum of a year of social science units such as sociology, anthropology, psychology, behavioral studies is required. If you don’t have the relevant study background, you may be able to take the Graduate Certificate in Counselling (Bridging Course) before taking the Master of Social Work (Qualifying).




Job Outlook. (2020). Social workers job outlook. National Skills Commission.

Labour Market Information Portal. (2021). 2020 employment projections – for the five years to November 2025. Department of Education, Skills, and Employment Business.

Walsh, L. (2017, July 28). The future of work: 17 jobs and five different careers. Sydney Morning Herald.

We are all facing challenging times, and it is important to make sure that we do what we can to stay balanced and nurtured as much as we can. Dr Shannon Said, Social Work Lecturer at Excelsia College, has provided some helpful tips for social workers and individuals who care for others in their professional lives.

Meeting clients

  • Hold yourself and others kindly. We often reassure the people we work with that it’s normal when rapid change leaves us feeling insecure and without clarity about the future. But do we allow ourselves space and time to feel this and process this? Let’s make sure that we offer ourselves kindness as well as others!
  • Be flexible in ways you offer to meet clients. Some will prefer being able to make use of Zoom, Microsoft Teams, or other platforms, as this is not as confrontational as meeting face to face, particularly during a pandemic!
  • Be prepared. If opting to use video conferencing software, be sure to prepare any soft copy materials ahead of time and use them in a way that offers accessibility and function. Video conferencing software, if done well, might actually enhance your work rather than limit it. One of my favourite sites to use is called Miro (, which allows you to invite people directly via email, is free, and is a virtual whiteboard that allows all sorts of images, word art, mind maps, sticky notes and other tools. This can be a great resource for clients that are creatively inclined or like doing things visually.
  • Zoom fatigue is real! If working with video conferencing for hours at time, make sure that you are standing up and moving around as close to once every hour as possible. Get some sun on your face, do some stretching – anything to break the sedentary patterns we get stuck in!

Relationship building

Listen to understand, not to answer. This seems basic but is actually a very hard skill to develop! If we can actively listen, that is, not be thinking while another person is talking and solely focus on what they are saying, they will sense this, and feel listened to. This is so simple but powerful.

  • Presence can say more than words. Never doubt the impact your presence can have, even when words are not being used. Especially in difficult times, people might need a sounding board, someone to listen to them, not someone to fix their problem.
  • Embrace difference. Social media can be a breeding ground for hostility and misunderstanding. Seek to become more mindful of getting caught up in purely virtual debates that do not have any real-world importance and be open to listening to other perspectives without taking such views personally. The ability to engage with ideas without being offended by them can preserve our sanity!

Healing and self-care

  • Recreation is more than a luxury. If you break down the first word of this point, re-creation, we can see why self-care is so important – we need renewal and revitalisation regularly and finding activities that help us reconnect to our values can do just that! If you haven’t already, identify what your core values are, how you express them, and how you can take even small steps towards incorporating recreational activities that align with these values on a regular basis.
  • One day’s troubles at a time. It is so easy to become overwhelmed with the amount of things that need to be done on a daily basis, but a good question to ask ourselves is, ‘What can I reasonably do today?’ I find having a notepad with a list of daily tasks is useful. This helps me to declutter my mind, focus on a handful of tasks each day, then cross each item off my list once done. I find this rewarding!
  • Prioritise healing activities. What does healing and recovery mean for you? Some might use prayer, meditation, a brisk walk, or other activities to reconnect with themselves and the world around them. Find activities that can be done regularly and prioritise these. Again, these are not a luxury but a necessity in times like these. When done consistently, overall wellbeing will increase, and I believe we can be more productive even in shorter spaces of time because we are more balanced.

If you feel like you could make a difference to society, why not consider a Master of Social Work (Qualifying)? A Graduate Certificate in Counselling (Bridging Course) is also available if you don’t have the relevant study entry requirements for the master.